Loss Prevention Site Assessment
| Location |
242 - TA Battle Creek 15874 Eleven Mile Rd. Battle Creek, MI 49014 269-965-7721 |
| DM Name |
Rick Potts
|
| GM Name |
Catherine Waidelich
|
| Store/Fuel PCM(s) |
Catherine Waidelich
|
| Truck Service PCM |
Derek Pyle
|
| Restaurant PCM |
Annie Swartz
|
| Store / C-Store / Fuel - Outside | |
| Storage - Exterior storage locked? | Meets Standards |
| Security Labels - Vacuum's? Air Machine? | Meets Standards |
| Gas - Security stickers on all pumps? | Meets Standards |
| Gas - Inspect dispensers for any signs of tampering. Are "We Care" decals in place and not voided on all pumps? | Meets Standards |
| Gas - Inspect Gas fills - no liquid? | Meets Standards |
| Gas - Inspect Gas fill caps - are caps functional and locked? | Meets Standards |
| Diesel - Security stickers on all pumps? | Minor Issue |
| Photo | |
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| Pump 9 needs a sticker on card reader. | |
| Flint Locks functioning/armed? | Meets Standards |
| Diesel - Diesel fills - no liquid? | Meets Standards |
| Diesel fill caps in ground and above - are caps functional and locked? | Meets Standards |
| DEF Delivery Cabinet. Is it locked? | Meets Standards |
| Fire extinguishers charged and accessible with current tag on every other island in fueling areas? | Meets Standards |
| Are FMT, PCM and GM the only employees that have codes to flint locks with keypad? (other than FMT, PCM and GM). No date on display of unit, code should not be 4108 - Need to remove when changing code. | Attention Needed |
| Pay-points and Security Labels - Inside | |
| Are personal belongings stored somewhere other than the pay point? | Minor Issue |
| Do they have fraud fighters in working order and are they being used? Dispose of pens if still using. | Meets Standards |
| Are Security Labels checked daily as required? (do not mark off if using an old log, make sure the current log is being used going forward) | Meets Standards |
| Are extra Security Labels locked in safe or drawer? | Minor Issue |
| Are Security Labels affixed on the card swipe side of all devices accessible by guests, such as ATM's, Kiosks, Laundry, Games and chairs? | Meets Standards |
| Are security labels on Retalix/Ruby pin-pad? | Meets Standards |
| Does the Western Union device have the required security flap? | Attention Needed |
| Photo | |
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| Needs flap cover, please call western union to order a new flap. | |
| Store / C-Store / Fuel - Safes | |
| Safes securely mounted and in good shape? | Meets Standards |
| Are safes kept locked? | Meets Standards |
| Are mid-shift drops being completed? | Meets Standards |
| Smart Safe - Are only current employees set up? (print list). Only Fuel employees should have a vend amount? (all others should be $0) | Minor Issue |
| Are unused drawer funds secured properly, i.e. safe, secured cabinet and not kept in register? | Minor Issue |
| Demonstrates proper cash handling procedures? Cash available at shift change, laying out at pay-point, etc.? | Meets Standards |
| Are imprest funds counted as required by PCM, GM and/or DM? Twice per week, 100700 reviewed & cleared, change orders correct vs. vend dispense? (30 day review) | Attention Needed |
| PCM or GM to count down Smart Safe, is the safe balanced to set amount? (count the bins and reserve, if balanced a stick count/current contents for the tubes is permitted by LP personnel only, if not balanced, all funds must be verified, tubes dropped, etc.) If not in balance +/- $100, DM and Treasury are to be notified. | Meets Standards |
| Store / C-Store / Fuel - CCTV | |
| CCTV DVR, keyboard and mouse are all secured inside of a locked CCTV cabinet/box, with the key secured? | Meets Standards |
| Is CCTV system, including cameras and monitors working properly? | Meets Standards |
| Is CCTV set to current specs, including correct time/day, the time tab all boxes in the expire days column set to "never" for V series? | Meets Standards |
| Are all cameras cleaned, focused with correct camera views/angles? (all cash handling areas and entrances/exits are in camera view) | Meets Standards |
| Is DVR recording at least 30 days before being overwritten? (constant bullseye or constant green recording all the time) | Minor Issue |
| Can PCM or APCM on duty at time describe how to record/burn copy of surveillance video? | Meets Standards |
| Store / C-Store / Fuel - Product Control | |
| Do default shower codes work? (77170 or 55150) | Meets Standards |
| Inventory storage, supply closet, porter laundry areas locked? | Meets Standards |
| Cigarette, electronics and entertainment backstock in a locked area? | Meets Standards |
| Showcase - Are all showcases locked and secured properly? | Meets Standards |
| Is UltraOne Kiosk bottom door locked? | Meets Standards |
| Are all non-guest exterior doors armed with a working panic bar with limited key access? | Meets Standards |
| Are non-guest exterior doors locked from the outside? | Meets Standards |
| Store / C-Store / Fuel - PURCHASING/RECEIVING CONTROLS | |
| Use of Vendor Check-in Log, posted and up to date for all to see and vendor to access? | Minor Issue |
| Parked invoices processed daily? | Meets Standards |
| Merchandise recently delivered on the sales floor and inventory in the back stockroom are organized? | Meets Standards |
| Store / C-Store / Fuel - LOSS PREVENTION | |
| Are required counts being completed per policy and procedure? | Minor Issue |
| Does the PCM review Delivery Report and Open Purchase Orders weekly? | Meets Standards |
| Store LP Activity Summary completed accurately weekly and exceptions addressed/corrected? (review and validate the last 4 completions) | Meets Standards |
| Is rolling 30 day cashier report printed and posted for Teammates with comments? | Attention Needed |
| Is the Inventory Adjustment Summary being reviewed to verify each of the items? | Meets Standards |
| Balance returned article(s) to Return Report, return article(s) are secured and proper documentation is attached to the returned article(s)? | Meets Standards |
| Are the required number of register audits being completed? (minimum of 2 inspection completed per month) | Minor Issue |
| Are register inspections completed at various times of the day/night? | Meets Standards |
| Review the last 4 weeks of defective\obsolete, were they completed in full each week? | Meets Standards |
| Store / C-Store / Fuel - Control Targets | |
| Shrink Target 1.6% or less? | Meets Standards |
| Cash Over Short Target .09% or less? | Meets Standards |
| Charge Back Target .024% or less? | Meets Standards |
| Returned Check Target .008% or less? | Minor Issue |
| Drive Off Target .008% or less? | Meets Standards |
| Store / C-Store / Fuel - Safety | |
| Are signed, completed Safety Checklists available from 1 month through 12 months ago? | Meets Standards |
| Are all exit signs lit? | Meets Standards |
| Are all exit doors unblocked and free of locks or other devices hindering exit in case of a fire? | Meets Standards |
| Is SDS book accessible to employees and signed by new employee? | Attention Needed |
| Is the floor free of any uneven, cracked, broken, uncovered areas that could be a trip hazard? | Meets Standards |
| Are all employees wearing face covering as required per policy or state regulation? | Minor Issue |
| Store / C-Store / Fuel Other Comments and Observations |
The Store looked great and both Catherine and Sara doing a great job.
|
| Store / C-Store / Fuel Score | 82.08 |
| FSR - Outside | |
| Are outside storage areas locked? | Meets Standards |
| Are all non-guest exterior doors armed with a working panic bar with limited key access? | Meets Standards |
| Are non-guest exterior doors locked from the outside? | Meets Standards |
| FSR - Pay-points and Security Labels | |
| Are personal belongings stored somewhere other than the pay point? | Meets Standards |
| Do they have fraud fighters in working order and are they being used? Dispose of pens if still using. | Attention Needed |
| Are Security Labels checked daily as required? (do not mark off if using an old log, make sure the current log is being used going forward) | Meets Standards |
| Are Security Labels affixed on the card swipe side off all pin-pads and credit cards swipes on the POS systems? | Meets Standards |
| Are extra Security Labels locked in safe or drawer? | Meets Standards |
| FSR - Safes | |
| Safes securely mounted and in good shape? | Meets Standards |
| Are safes kept locked? | Meets Standards |
| Are mid-shift drops being completed ($400)? (if there is a cashier) | Meets Standards |
| Are unused drawer funds secured properly, i.e. safe, secured cabinet not in register? | Minor Issue |
| Demonstrates proper cash handling procedures? Cash available at shift change, laying out at pay-point, etc.? | Meets Standards |
| FSR - CCTV | |
| CCTV DVR, keyboard and mouse are all secured inside of a locked CCTV cabinet/box, with the key secured? | Minor Issue |
| Is CCTV system, including cameras and monitors working properly? | Meets Standards |
| Is CCTV set to current specs including correct time/day, the time tab all boxes in the expire days column set to "never" for V series? | Meets Standards |
| Are all cameras cleaned, focused with correct camera views/angles? (all cash handling areas and entrances/exits are in camera view) | Meets Standards |
| Is DVR recording at least 30 days before being overwritten? (constant bullseye or constant green recording all the time) | Minor Issue |
| Can PCM or APCM on duty at time describe how to record/burn copy of surveillance video? | Meets Standards |
| FSR - Cost Controls | |
| Are temperature logs in use/completed to detect issues to prevent food loss? | Meets Standards |
| Did the PCM assign all items purchased a storage location in CTUIT? (ensure site is counting accurately and not counting with a similar items) | Meets Standards |
| Review ending inventory values in SAP - Is the ending inventory on the rise each month? ($2,000 or more) | Meets Standards |
| Calculate ending inventory as a percentage of sales for the last 6 months - Is the percentage between 10% and 15%? | Meets Standards |
| FSR - Control Targets | |
| Cash - 0.02% or less? | Minor Issue |
| Chargeback - 0.100% or less? | Meets Standards |
| Walk outs - 0.03% or less? | Minor Issue |
| FSR - Safety | |
| Are all exit signs lit? | Meets Standards |
| Are all exit doors unblocked and free of locks or other devices hindering exit in case of a fire? | Meets Standards |
| Is there an eyewash station available, is clean, unblocked and working properly with a sign above it? | Meets Standards |
| Is there a sign on back door that states 2 people must take out trash? | Meets Standards |
| Is the freezer floor free of ice or slip hazards? | Meets Standards |
| Is there a SDS book accessible to employees in sign/bracket and signed by new employees? | Minor Issue |
| Are all employees wearing face covering as required per policy or state regulation? | Minor Issue |
| FSR Score |
84.27 |
| Truck Service - Outside/Doors/Bays | |
| Are outside storage areas locked? | Meets Standards |
| Are all non-guest exterior doors armed with a working panic bar with limited key access? | Meets Standards |
| Are non-guest exterior doors locked from the outside? | Meets Standards |
| Are oil guns in good working order and not leaking excessively? | Meets Standards |
| Are all hose reels labeled? | Meets Standards |
| Truck Service - Pay-points | |
| Are personal belongings stored somewhere other than the pay-point? | Meets Standards |
| Are Security Labels checked daily as required. (do not mark off if using an old log, make sure the current log is being used going forward) | Meets Standards |
| Security Labels - On pin-pad/ATM or items taking credit cards? | Meets Standards |
| Are extra Security Labels locked in safe or drawer? | Meets Standards |
| Truck Service - Safes | |
| Safes securely mounted and in good shape? | Meets Standards |
| No IOU's in cash drawer for future payment, no checks in drawer over 1 hour from payment received? | Meets Standards |
| Are unused drawers properly secured and not left in the register? (sites that close the shop at midnight should secure funds in a safe or secured cabinet) | Meets Standards |
| Demonstrates proper cash handling procedures? Cash available at shift change, laying out at pay-point, etc.? | Meets Standards |
| Truck Service - CCTV | |
| CCTV DVR, keyboard and mouse are all secured inside of a locked CCTV cabinet/box, with the key secured? | Attention Needed |
| Is CCTV system, including cameras and monitors working properly? | Meets Standards |
| Is CCTV set to current specs including correct time/day, the time tab all boxes in the expire days column set to "never" for V series? | Meets Standards |
| Are all cameras cleaned, focused with correct camera views/angles? (all cash handling areas and entrances/exits are in camera view) | Meets Standards |
| Is DVR recording at least 30 days before being overwritten? (constant bullseye or constant green recording all the time) | Meets Standards |
| Can PCM or APCM on duty at time describe how to record/burn copy of surveillance video? | Meets Standards |
| Truck Service - Loss Prevention | |
| Inventory storage, supply closet, areas locked? | Meets Standards |
| Are tires, of all types, counted and reconciled in the shop system daily per procedure? 2x per month with GM? (review last 30 days, is backup/proof documented) | Meets Standards |
| Are monthly cycle counts and recounts completed per policy? (review last 3 months and count sheets to ensure count integrity; i.e. no filling out on hand inventory prior to count). Keep in folder for 6 months. | Meets Standards |
| Clipboard Reports in place (7), up to date, reviewed daily and understood by management? (time waiting, returns, discounts, work orders, voids by hour, neg on hand, sales margin detail and recap) | Meets Standards |
| Check for Delco & Freightliner Warranties. (have GM used NAS system for both, if any on list, should have parts) | Meets Standards |
| Check "Work Order Status" in Shop System. Are open workorders with a payment type of Visa, MC, DSC, AMEX or cash less than 2 days old? Anything that should have been cashed out at the time of the transaction? If still open the truck should still be on site. (investigate why) | Meets Standards |
| Has there been any issues in the last 60 days with failure to respond to HQ on billing/rebill issues? (refer to "Information Request Results" email from HQ) | Meets Standards |
| Is clearing account 320516 up to date (within 30 days) with documentation available? | Meets Standards |
| Are invoices posted by HQ which indicate site is not receiving properly in system? | Meets Standards |
| Cores (batteries) are organized, secured and most recent return completed? (can send when pallet of 36) | Meets Standards |
| Casing/Used Tires - Are they secured, with used tire tag number assigned and marked by chalk/label, and picked up on a regular basis. If the site has a bullpen, they are secured. If the site doesn't have a bullpen, the tires are placed in a designated holding area and chained. (These MUST have a used tire tag number assigned and marked by chalk or label. If not counts are not being done right.) | Meets Standards |
| Tire Security - Tires & trailers chained and/or secured, tires organized and by brand? (if not, strong indicator that counts may not be correct) | Meets Standards |
| Truck Service - Control Targets | |
| Shrink Target - 0.40% or less? | Minor Issue |
| Cash Over Short Target - .001% or less? | Minor Issue |
| Charge Back Target - .064% or less? | Meets Standards |
| Returned Check Target 0.00% | Meets Standards |
| Drive Off Target .02% or less? | Meets Standards |
| NTA Charge Back - .30% or less? | Minor Issue |
| Freightliner Charge Back - .20% or less? | Meets Standards |
| Delco Charge Back- .20% or less? | Meets Standards |
| Truck Service - Safety | |
| Do all trucks being worked on have wheel chocks in place, lock-out/tag-out with key, with name, properly secured with zip tie? (pull on zip tie to see if broken/reversed) | Meets Standards |
| Is pit covering/grates on pits not in use? (with proper "NO STEP" warning signs ) | Meets Standards |
| Do the sites have legible Caution Floor Opening signs on both sides of the bay for lanes with a pit? | Meets Standards |
| If truck is raised, is truck resting on a jack stand (not jack)? | Meets Standards |
| Is eyewash station clean, working and unblocked with a sign? | Meets Standards |
| Are all exit signs lit? | Meets Standards |
| Are all exit doors unblocked and free of locks or other devices hindering exit in case of a fire? | Meets Standards |
| Are all employees wearing face covering as required per policy or state regulation? | Meets Standards |
| The forklift is secured without the key being left in the ignition? | Meets Standards |
| Truck Service Other Comments and Observations |
Derek had the most organized and clean Truck Service office I've seen to date. He was able to answer questions about his P&L quickly and overall is doing a great job. Just get that CCTV DRV in a lock box. You can email me with a PO# to order one.
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| Truck Service Score |
94.92 |
| Verizon Wireless - Control Targets | |
| Total Percentage Score (%) | 86.58 |
