FY'24 Carl's Jr. QSC Evaluation Int'l w/DT
| Unit Number |
1102708-EAGLEBY 3 Blackbird St Beenleigh, QLD 4207 |
| Country |
Australia
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| Group Name | OM MAHALAXMII FOODS PTY LTD. |
| Date | March 24, 2021, noon |
| Daypart | Lunch 11:00 am - 5:00 pm |
| Visit Type | Unannounced |
| INSTRUCTIONS | |
| EXTERIOR CLEANLINESS | |
| Parking lot appears clean and free of excess trash/debris? | Yes |
| Does the restaurant meet curb appeal (Are all exterior areas Attractive & Inviting)? | Yes |
| Exterior Cleanliness: Observation/Comment | |
| Exterior Cleanliness Photos | |
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| DRIVE-THRU GUEST SERVICE EXPERIENCE | |
| Drive Thru: Preview Board, Menu Board clean and in good condition? | No |
| DT Preview Board, Menu Board Cleanliness | |
| Are the Drive-Thru Menuboard Translites posted correctly? | Yes |
| Comments | |
| DT Menuboard Translite | |
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| OCB clean, in good condition with correct display? | Yes |
| OCB Display | |
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| Drive-Thru Speed of Service Time |
00:08:20.15
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| Were you greeted within 5 secs and in a friendly manner? | Yes |
| Did cashier take your order according to standard? | Yes |
| What did you order. Take a picture of your receipt? | |
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| DT Order Taking Experience: Observation/Comment | |
| PASS-OUT WINDOW | |
| DT lane appears clean, free of drink/food spills and excessive motor oil build up? | Yes |
| DT Lane Photo | |
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| Were you greeted immediately with a smile and in a friendly manner? | Yes |
| Were condiments offered at the pass-out window? | No |
| Team Member/Manager Uniforms Clean / Name Tags? | No |
| Did the cashier tell you about the Guest Survey on the back of the receipt during your transaction? | Yes |
| Did the cashier provide a genuine Thank you / Goodbye; Friendly Parting Remark? | Yes |
| DT Experience: Observation/Comment | |
| DT Experience : Photos | |
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| QUALITY & ACCURACY | |
| Did you receive all necessary items? (Entree, Sides, Beverage, Napkins, straw, condiments, utensils, etc.) | Yes |
| Did you receive an accurate order (all items ordered in the bag)? | Yes |
| Was the Entrée appealing and prepared and packaged according to standard? | Yes |
| Observation/Comment |
Very well made kong burger, fresh patties, perfect portion of sauce, fresh lettuce
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| Entree Photo | |
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| Did Entree taste good with fresh tasting ingredients? | Yes |
| Was the Entree hot, seem freshly prepared? | Yes |
| Were the fries salted? | Yes |
| Was the side item hot and fresh? | Yes |
| Beverage (Overall) Taste, Flavor & Quality meets standard? | Yes |
| Entree, Side and Drink: Observation/Comment |
Fresh fries, great temp and seasoning. Drink was refreshing.
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| Photo of Entree, Side Item and Drink | |
| DINING ROOM INTERIOR CLEANLINESS | |
| Window Cling(s) neat, clean and professionally applied to window? | Yes |
| Comments | |
| Window Clings | |
| Restaurant appears Clean (Side Walks/Entry ways) | Yes |
| Rest Room appears neat, clean, stocked, organized and in good repair | Yes |
| Frontline counter appears neat, clean and organized | Yes |
| Is the inside Menu Board POP and counter cards displayed correctly? | Yes |
| Beverage Bar counter appears neat, clean, stocked, organized and in good repair | No |
| Floors, Tables, Chairs & Other Surfaces are Clean; No Greasy Or Sticky Feel | Yes |
| High Chairs are Clean; Not Greasy Or Sticky Feel | Yes |
| Trash Drop appear clean and free of odors | Yes |
| Kitchen area appear clean (from Guest's view) | Yes |
| Dining Room and Interior Cleanliness Observations | |
| Dining Room and Interior Cleanliness Photos | |
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| DINING ROOM SERVICE | |
| Was cashier polite and courteous? | Yes |
| Did the cashier made eye contact and acknowledged the guest? | Yes |
| All Employees Appear To Be Working As Quickly As Possible; Hustle & Sense Of Urgency to serve guest | Yes |
| Team Member Uniforms Clean / Name Tags | No |
| Dining Room Service Photos | |
| Dining Room Service Observations | |
| KITCHEN PATH | |
| Are all ingredients on the cookline fresh and meet standards? | No |
| Are all protein products being held with an approve timing system and are the float levels appropriate for the time of day | Yes |
| Comments | |
| Are all fry products being held with an approve timing system and are the float levels appropriate for the time of day | Yes |
| Comments | |
| Topline Quality Observations |
Product quality was excellent during the visit today, burger build was apot on, fresh, hot and delicious!! Minor opportunities with tomato prep, chicken thaw and angus thaw hold times and cross contamination
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| Topline Service Observations |
Service at DT point very strong, friendly, appropriate suggestive selling, survey mentioned. Speed was affected by fresh fillet patties, and could have been more attentive on counter.
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| Topline Cleanliness Observations |
General exterior and interior cleanliness of high standard. Opportunities with bathroom floor, around seating, coving, DT exterior window graffiti and wall damage present.
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| Kitchen Path Photos | |
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| Tomato prepping needs improvement, cored pieces are being used with no seeds. All other line ingredient are fresh and high quality | |
| RECOGNITION | |
| Recognition Provided | Yes |
| Recognition Comments |
Madyson - amazing product quality!!
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| Recognition Photo | |
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| REVIEW | |
| Reviewed the Results With the Person In Charge | Yes |
| Person in Charge |
Indy
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| Any additional comments from PIC |
None
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| Number of Employee working on the floor |
6
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| Does PIC know our QSC Quarterly Focus? | Yes |
| [email protected],[email protected],[email protected],[email protected],[email protected] | |
