Restaurant Inspection #04 Restaurant Presentation & Cleanliness

June 19, 2021, 5:24 p.m. (AEST) By Caitlin Wadsworth

REVIEWER INFORMATION
Reviewer Name
Caitlin
Restaurant Location: Toowoomba
Margaret Street
Toowoomba City, Queensland 4350
Position: Operations Trainers
Reviewer Position:
Score
Total Inspection Score (48 Points Possible): 206.79
Total Percentage Score (100%): 85.34
Critical Deviations (11 Points): 5
Restaurant Presentation & Cleanliness
1.DINING TABLES - Are the tables in good repair, free from damage and rust, clean and properly levelled? Are the dining rooms spaced correctly in line with local government requirements? No
Photos/Notes:
Scuffed and dented tables
2. SEATING - Are the chairs, cushions and bankets in good condition with white rope that is tied neatly and not frayed? Is seating spaced correctly in line with local government requirements? (i.e. social distancing, capacity limitations) No
Photos/Notes:
Dirty chair strings and chipped paint
3. FLOORING - Is the flooring in the FOH & BOH in good condition, clean and free of grease, cracks and holes? Are floor decals and directional signage spaced correctly (1.5M apart) and in good condition? No
Photos/Notes:
Build up increasing
4. SHACK - Are the wooden shingles, windows streak and dust free, doors in good condition and operating properly? No
Photos/Notes:
Scuff marks and dust build up
5. LIGHTING - Working properly without any burnt globes, including any exterior signage and are there spare globes of each to changeover when needed? No
Photos/Notes:
6. PLANTS - All exterior/interior plants, pots and planter boxes in good condition (free from browning) and dust free? Coconut husk/wood chips visible and in good order? Yes
Photos/Notes:
Trim and refluff husk
7. CLS - Is the Central Lighting System working correctly and the restaurant ambiance correct? All settings as per program (i.e. nighttime settings dim, daytime bright etc.)? Yes
8. AUDIO - System working properly, music levels correct and is the sound full and rich? Music on brand and the approved Qsic playlist? Yes
9. HAND SINKS & SANITISER - Sinks working properly, dispensing hot water, fully stocked with soap and paper towels? Is hand sanitizer filled with the pumps in good repair? (2 sanitising dispensers in dining room to check). Yes
10. FRIDGE TEMPS - Cool room and undercounter fridges and refrigerated drawers temperature gauges working properly?
 Yes
11. FRIDGE CLEANLINESS - Fridges free from mold, mildew, dust or standing water in the cool room/under bench fridges? No
Photos/Notes:
Floor and walls. Mould around door seals and frame
12. GRILLS - Grills in good condition without any broken or missing parts, behind grill and the enclosed compartment (under grill) free of debris? Yes
Photos/Notes:
13. FRYERS - Fryers in good condition without any broken or missing parts? No
Photos/Notes:
Continued boil outs will reduce this
14. CUSTARD MACHINE - Frozen custard machine in good condition without any broken or missing parts? Dipping well working and free of debris? No
Photos/Notes:
Quote reskin
15. BLENDERS - Are the blenders and whiz-bangers in good condition without any broken or missing parts? Cleaned after every use? Yes
Photos/Notes:
16. CANDY JARS - Are the candy jars clean and filled with appealing ingredients? No
Photos/Notes:
MnM’s slightly under and dust on lids
17. BUZZERS - Are all buzzers working? Yes
18. KDS - Are the KDS (bump screens) in good condition and working properly? Yes
19. SIGNAGE - Is all Restaurant Special signage being displayed properly and in the correct locations? Are the relevant COVID-19 signs displayed and correct in the designated and appropriate area in clear guest view? Yes
20. CC MENU BOARD - Is this clean and attractive? No
Photos/Notes:
Marking
21. TEAM - Are all of the team in the correct uniforms and are they in good condition (i.e. ironed and clean)? Are all team members wearing appropriate PPE - gloves/hats. Hair tied back appropriately and nails at an acceptable length? Do all team members have their PAIGE bracelets on their person? Yes
Photos/Notes:
22. ADMIN/STORAGE - Is the office, cupboards and storage areas (Inc. off-site storage room/cage) well organized and in good order? No
Photos/Notes:
Too many personal belongings scattered everywhere
23. BRIEFING BOARDS - Is the WIGS, Sales Mix & Social Media boards in good order and filled with current info (from the day before)? No
Photos/Notes:
24. FIRST AID and SANITATION PPE - Is the first aid kit fully stocked and complete with the necessary supplies including blue Band-Aids? Yes
Photos/Notes:
25. FIRE SAFETY - What are the expiry dates for the fire extinguisher and the fire blanket? Are these within 6 months of being checked? Fire sprinklers must not be obstructed and be clean. Alert the General Manager if dirty, do not attempt to clean. No
Photos/Notes:
In date but really greasy
26. CCTV - Is the CCTV working correctly? Yes
Photos/Notes:
27. CLEANING PPE - Is all personal protective equipment clean, organised, in good working order and readily available? No
Photos/Notes:
James to order new apron. Remaining equipment needs a clean after every use
28. CLEANING SUPPLIES - Are all mops, deck brushes, lobby pans and wet floor signs clean and in good working order? Yes
Photos/Notes:
29. EMPLOYEE ASSISTANCE - Is the EAP poster on display and available for all team members? Yes
Photos/Notes:
30. CONTACTLESS DELIVERY - Is the COVID-19 Contactless Delivery Point clear and stocked with PPE, correct signage and are face masks available? No
Photos/Notes:
31. TEAM DRINKS/FOOD - Are storage areas and bench tops clear of external food and beverage items and stored in designated areas? Yes
32. COVID-19 PPE - Are sneeze guards clean and in good repair? Gloves, masks and sanitizer in required locations? Is the temperature thermometer charged and stored safely in a container in the office? Yes
Photos/Notes:
33. DRINKS - Are straws being dispensed into drinks with a clean pair of tongs from a container? Yes
34. PEST - Is there confirmation of monthly pest inspections and no fly or other pest activity? Yes
Photos/Notes:
35. WINDOWS - All glass cleaned, dust and streak free? No
Photos/Notes:
Dust/grease build up
36. HEATERS & FANS - In working order and rust, dust and cobweb free. Yes
Photos/Notes:
37. BiFOLD DOORS - Tracks and rails free from dust and dirt. Yes
Photos/Notes:
38. MOP SINK - Clean and debris free? No
Photos/Notes:
39. TROLLEY - Wheels and all surfaces cleaned and debris free? Yes
Photos/Notes:
40. SHELVING BOH - Cleaned, labelled correctly and stock in respective locations? No
Photos/Notes:
Reorganise
41. TOILETS - Stocked, cleaned, working & odor free? N/A
42. POS 3 - Station well presented & organized? No
Photos/Notes:
Remove clutter
43. POST MIX - Syrup & CO2 area cleaned & well maintained? Yes
Photos/Notes:
44. GAS SHUT OFF VALVE - Is the gas shut off valve unobstructed? Yes
Photo/Notes:
45. CO2 ALARM - Is the Co2 Alarm operational? Yes
46. TEST AND TAG - Has all equipment been tested and tagged within the last 12 months? Yes
Photo/Notes:
47. EVACUATION PLAN - Is there a framed copy of the restaurant evacuation plan posted in the back of house area in team view? No
Photo/Notes:
48. EMERGENCY EXIT SIGN - Are all emergency exit signs illuminated, clean and free of grease? Yes
Photo
49. ENTRANCE - Has the front entrance been set up with a minimum 1 metre gap to allow for wheelchair access? Yes
Photo
Final Scoring
Total Inspection Score (48 Points Possible): 27
Total Percentage Score (100%): 57.45
Score: Unacceptable Score </= 84%
Critical Deviations (11 Points): 5
Reviewer Comments Here:
Really disappointing results this month. Continued missed items from last month plus additionals. More chatter than action in the cleaning group.
Additional Comments Here:
Acknowledgement
Kitchen Manager Signature:
General Manager Signature:
Support Office Signature: